Looking from the outside in, CJU Medical Marketing can conduct a thorough review of your medical practice to make recommendations and suggested changes that will help improve your customer service to increase patient retention, find new patients and deliver on the best quality service possible for your patients.
Our Practice Review program looks at a range of aspects of your medical business including
- Target market segmentation – where are you customers coming from and how are they finding you
- Feedback from your customers post visit
- Surveys of customers on customer service
- Review of processes and procedures
- Mystery shops on customer experience
CJU examines revenue streams and provides networking, marketing and support that allows medical practices to meet patient expectations, increase their private referral and protect their referral base.